Archive | June, 2012

The Primus Experience

I am reading Carmine Gallo’s book, [amazon_link id=”0071793208″ target=”_blank” ]The Apple Experience[/amazon_link], on Apple’s approach to building customer loyalty through insanely great customer service. Since starting the book, I am paying more attention to customer service. It is surprising how often isn’t great. Today I had to call Primus to ask about the speed of […]

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